Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on misprinted/damaged/defective items. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers must contact the store before returning any products.  To start a return, you can contact us at noecho@declarations.biz. In general, returns should be addressed to “No Echo Returns” and submitted to the applicable address below. The return address is set by default to the Manufacturer’s facility.    Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. No returns for face masks. Size exchanges are at the store’s discretion. Customers residing in Brazil and regretting a purchase must contact our manufacturer’s Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

The return address is based on where your package was fulfilled. Disclaimer the addresses below must be used only for product returns. 

  • Packages sent out from US and Mexico fulfillment centers are returned to Dallas facility: 217 Wrangler Drive, Coppell, Texas, 75019.ƒ
  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Packages sent out from Latvian facilities are automatically returned to Lidostas parks,
    Marupe, Marupes nov., LV-2167, Latvia.
  • Packages sent out from Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages sent out from UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ.
  • Packages fulfilled by partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases).
  • Packages fulfilled by partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan.
  • Packages fulfilled by partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at noecho@declarations.biz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Additional Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Customers must contact the store before returning any products. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at noecho@declarations.biz.